Mary and Jeff Bell Library
InterLibrary Loan (ILL) Policies and Procedures
What is ILL/Document Delivery?
Interlibrary Loan (ILL) is a free service offered to TAMUCC faculty, staff, and students to provide materials from other libraries which the Mary and Jeff Bell Library cannot acquire for its own collection. Document Delivery is a free service offered to TAMUCC, faculty, staff, doctoral students and distance learners (see below) to provide delivery of materials available from the Mary and Jeff Bell Library.
How do I sign up for an account?
On the ILL homepage select the First-Time Users link. Complete the form and click the Submit Information button.
What is a distance learner?
A distance learner is a current TAMUCC student or employee who resides 50 miles or more from the Corpus Christi area, or is enrolled exclusively in one of the University’s online programs. Once authenticated as a distance learner, patrons are provided with Document Delivery services. Additionally, items from the Bell Library’s Main Collection, and borrowed interlibrary loan materials, will be shipped directly to the patron’s residence. (Distance Learners must reside within the contiguous United States to receive loans through this service.) Faculty on sabbatical or performing field work and persons with disabilities may also qualify for the service.
How do I request materials?
Once logged in to ILL, you can place a request by selecting from one of the five media types listed under the “New Request” section of the left-hand navigation menu. Fill in as much accurate citation information as possible and submit.
- Please note: Required Textbooks and Reserve Materials may not be borrowed through Interlibrary Loan.
What information do I need for a request?
- Book Requests: Title of book, author/editor’s name, date and place of publication (if available).
- Article/Book Chapter Requests: Title of journal/book, title of article/chapter, author’s name, volume and issue numbers (if applicable), page numbers.
- Thesis/Dissertation Requests: Title, author’s name.
- Media Requests: Title of work, artist/producer’s name, preferred media format.
- Newspaper Loan Requests: Title of newspaper, place of publication, dates need (can be a range).
ISBN, International Standard Book Number (example 9780949999078), ISSN, International Standard Serial Number (example: 1021-9749), and OCLC® (Online Computer Library Center) numbers are numbers assigned for unique identification of books and journals. Providing an ISSN, ISBN, or OCLC number will speed the processing of your request. If you have any extra information that will help locate your request, please enter that information into the “Notes” section.
Is there a limit to the number of Items I can request?
There is no limit to the number of items a patron may request. However, the ILL department reserves the right to limit the number of requests processed per day.
How long will it take to receive my materials?
Delivery times are dependent upon the availability of the item. On average, loans should arrive at the Bell Library 5 to 9 business days after the request is submitted. Articles generally post to your ILL account 2 to 3 business days after the request is submitted. However, patrons should be prepared for requests of any kind to take longer.
How will I know when my materials are available?
When your requested materials arrive, you will be notified by email. Loans can be checked out and returned only at the Bell Library circulation desk. Please do not place ILL materials in the outside book drop or in the book drop at the circulation desk. For articles and electronic materials, you can access the PDF by logging in to your ILL account and selecting "Electronically Received Articles" from the main menu. Due to copyright restrictions, you have 30 days in which to view, download, or print the material, before the PDF is permanently deleted.
How long can I keep my item?
Due dates are determined exclusively by the lending library. Furthermore, loaned materials may be recalled at any time. If your item is recalled, you will be notified by email and expected to return the material immediately.
How do I renew an ILL item?
If renewals are allowed by the lending library, you can request one through the ILL website as early as 14 days before the due date. To do so, log in to your ILL account and select "Checked Out Items" from the main menu. Select the item from the list and click “Renew Request” located above the transaction information. All renewals are subject to the policies of the lending library and may be granted or denied. You will receive an email notifying you of the lending library’s decision and the due date.
What happens if my item is overdue/lost/damaged?
Patrons are financially responsible for materials that are lost, damaged, or not returned. Returning materials late may result in the suspension of checkout and ILL privileges and fines may be applied. A block will be placed on the patron’s ILL account if materials are not returned by the due date. The block will only be removed by ILL staff after all overdue materials are returned. Being blocked multiple times may result in a permanent suspension of Interlibrary Loan privileges.
How do I change my contact information or update my status, college, or major?
You can update your personal information by visiting the Change User Information page, found under the Tools subheading of the left-hand navigation menu after you log in to ILL account. If you update your information in SAIL, it does not automatically update within your ILL account.
Who do I contact if I have more questions?
If you have any questions regarding your requests, your account, or any other ILL issue or policy, you can contact an ILL staff member via e-mail at firstname.lastname@example.org or by calling 361-825-6557.
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