Mary and Jeff Bell Library
Answers to Frequently Asked Questions about ILLiad and Inter-Library Loan (ILL) Policies
- What are ILL and ILLiad?
- Why am I being asked for remote access login?
- What materials can be requested through ILL?
- What materials may not be requested through ILL?
- How many requests can I submit?
- What about copyright and ILL?
- How long does it take for the materials to arrive?
- When will I be notified?
- How long can I have the loaned material?
- What if I return the book late?
- How can I get my request processed faster?
- Why do I need a username and password to use ILLIAD?
- Is security a problem if I use a public workstation?
- Who do I contact if I have problems with my request or questions about ILLIAD?
Interlibrary Loan (ILL) is a free service offered to Texas A&M University - Corpus Christi faculty, staff, and students to provide materials which the Mary and Jeff Bell Library cannot acquire for its own collection. Materials from the collections of other libraries can be requested and provided for TAMUCC patrons, according to the Interlibrary Loan Code of the American Library Association and the policies of individual lending libraries.
ILLiad is the electronic system you will use to submit Interlibrary Loan requests. This requires that all ILL requests be initiated online at http://rattler.tamucc.edu/illiad/ill.html. First-time users must set up an account at http://rattler.tamucc.edu/illiad/firsttime.html.
We are now requiring patron authentication for accessing ILLiad from a remote location (outside the library). Students, faculty, and staff will be required to log in with their Islander ID and password, the same credentials required to access Blackboard.
Once the initial authentication is done, patrons will then log into Illiad using the same Illiad username and password used in the past. Patrons may also set up a new account by clicking on "First Time Users". If you have problems with the authentication please contact the InterLibrary Loan office of the Bell Library at 361-825-6557.
The following types of materials can be requested:
Dissertations, theses, and materials on microform are available only at the discretion of the lending library. Requests for these materials may be denied.
Rare books, reference books, and archival materials are usually not available for borrowing. With rare exceptions, requests for materials located outside the United States cannot be filled through ILL.
Circulating materials and articles from periodicals owned by the Bell Library may not be requested through ILL, with the exception of checked out, lost, or missing items. If an item which is available in the Bell Library’s collection is requested, the request will be cancelled and the location of the material will be provided.
Textbooks in general may not be borrowed on Interlibrary Loan. They are in use or on reserve at lending libraries and therefore very hard to obtain. Any requests for materials which are found to be required textbooks will be cancelled. Questions regarding textbook reserve materials can be answered at the Circulation Desk.
An unlimited number of articles can be requested at one time. However, during times of heavy department workload (from midterm to finals), not all requests will be processed on the same day. The library reserves the right to limit the number of physical pieces checked out to an individual patron up to 25 items. Undergraduate students are allowed to check out up to 3 pieces of audiovisual materials per week. Graduate students, Doctoral students, Faculty and Staff are allowed to check out up to 7 pieces of audiovisual materials per week. Physical pieces of audiovisual materials will be counted toward the total number of materials checked out with a maximum of 25 pieces. Also, requests that exceed copyright restrictions may not be filled. Please see the next section on "Copyright and ILL" for more information.
The Copyright Act requires that during one calendar year only 5 articles from any one journal and only one article from a single journal issue be provided to a requesting library without payment of copyright royalty fees. Requests for articles that would require payment of copyright fees by the library are considered on a case by case basis; while these requests are usually filled, budgetary restrictions could result in the cancellation of some requests. If you are told that you cannot request any additional articles from a journal because of copyright limitations, please contact the Access Services Supervisor, Robert Rios, 361-825-2341, so other options can be explored.
Articles usually arrive in 2 to 3 working days and books may take 5 working days or more. Articles from libraries within the Coastal Bend Health Information Network, a network of hospital libraries, can be obtained within 24 hours. It is important that requests are submitted well in advance of the date they are needed. Patrons can check the status of their request by logging into ILLiad and clicking the button for "View/Modify Outstanding Requests", then click the "View/Edit" button on the left side of the request. This will provide detailed information on the status of the request. Patrons must pick up electronically delivered items from the library's server in 15 days or the request will need to be resubmitted.
When the materials arrive you will be notified by email or telephone depending on your preference. If electronic delivery is preferred and possible, an email notification will automatically go out when the material is ready to be picked up from the computer server.
Materials borrowed from other libraries through ILL are usually lent for a period of 4 weeks, but it could be less depending on the policies of the lending library. The patron is responsible for the timely return of the materials or borrowing privileges may be blocked. Books must be returned by the date set by the lending library. Materials should be returned directly to the Circulation Desk. Please do not place ILL materials in the outside book drop, or the book drop at the circulation desk. Please return materials with the identifying ILL label.
Renewals are granted at the discretion of the lending library. If a renewal is necessary, it must be requested at least three days prior to the due date. All loaned items are subject to immediate recall by the lending library. Patrons are financially responsible for materials that are lost, damaged, or not returned.
The lending of another library's materials to A&M-CC patrons is a courtesy extended to the Bell Library. Abuse of the service by returning materials late may result in the suspension of checkout and ILL privileges and fines may be applied. A block will be placed on the patron’s ILLiad account if material is not returned by the due date. The block will be removed by ILL staff after all the overdue materials are returned. Being blocked multiple times may result in a permanent suspension of Interlibrary Loan privileges.
The best way to ensure quick processing of a request is to provide full, accurate information during the submission process:
Your username and password allows us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
In the event that you forget your password, please contact the Interlibrary Loan Office at 361-825-6557. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.
No. While web browsers cache information and create a history file on a local workstation, all of the public workstations in the Bell Library are set to automatically clear their caches upon log off, restart, or shut down. If you are accessing ILLiad through a public workstation, simply make sure that you log off of your Windows account when you are done with the computer.
If you have any questions regarding your requests, your account, or any other ILL issues, you can contact Interlibrary Loan staff at 361-825-6557 or Robert Rios at (361) 825-2341, or via e-mail firstname.lastname@example.org.
Webpage revised on 07/29/2014